Refund policy

Refund Policy

90-Day Money-Back Guarantee

We stand behind Bright Days. If you're not satisfied with your purchase for any reason, you may request a full refund within 90 days of your original order date.

How to request a refund

To initiate a return, contact our support team at [support email] with your order number and a brief reason for your return. We'll respond within 2 business days with return instructions.

Return shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without proof of delivery.

Refund processing

Once we receive your returned item, your refund will be processed within 5–7 business days to your original payment method. Please note that your bank or card issuer may require additional processing time.

Conditions

To be eligible for a refund, items must be returned in their original or reasonably used condition. We reserve the right to decline refunds on returns that arrive damaged due to improper packaging.

Partial use

You do not need to return a full or unused product to qualify for a refund. We understand that results take time, and partially used products are accepted.

Contact

For any questions regarding your return, please contact us at shop@lumenpaws.com